Privacy Policy

How We Protect Your Information

Your privacy matters to us. This policy explains what personal information we collect, how we use it, and the steps we take to keep it safe when you use our services or book Umrah packages from the UK.

1. Information we collect and why we collect it

We only collect information that is necessary to arrange your travel and provide a smooth booking experience.

a) Email address

We collect your email address to send important travel updates such as flight details, visa updates, hotel confirmations, and booking information. If you choose to receive updates, we may also share package offers and travel options with you. You can unsubscribe at any time.

b) Payment details

When required, we may collect payment information such as card details to complete bookings for flights, hotels, or related services. All payment data is processed through secure and encrypted systems using SSL (Secure Socket Layer) technology.

c) Mobile number

We collect your phone number so we can contact you quickly if email communication is not possible, or if urgent travel updates are required.

d) Personal information storage

Your basic details such as name, email, phone number, and travel preferences are stored securely in our internal system. Access is restricted through security controls, including login protection, firewalls, and monitoring systems to prevent unauthorized access.

e) Website usage data

We may collect technical information such as IP address, browser type, and device information to understand how visitors use our website. Cookies may also be used to improve user experience and show relevant content.

2. How we use your information

The information we collect is used only for travel-related purposes, including:

• Booking and managing your Umrah packages
• Arranging flights, hotels, visa, and transport services
• Communicating important updates about your journey
• Improving our services and website experience

We may share necessary information with trusted travel partners such as airlines, hotels, and visa authorities only when required to complete your booking.

We do not sell your personal data to any third party.

By using our services, you agree that your information may be shared only for the purpose of completing your travel arrangements.

3. Security and protection measures

We take strong security steps to protect your personal information, including:

• SSL encryption for all sensitive data transfers
• Secure internal databases with restricted access
• Firewall protection and monitoring systems
• Regular security checks to prevent misuse or data loss

Your booking and payment information is handled with strict confidentiality at all times.

4. Updates to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

• Any changes will be updated on this page
• We may notify customers via email if required
• Your information will always remain protected under updated policies
• In case of business or management changes, your data will still be handled securely

5. Your rights and contact

You have full control over your personal information. You can request access, updates, or deletion of your data at any time by contacting us.